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Quality Reporting
Comments & Suggestions
The Burke Center's Management Team is continuously looking for ways
to improve the quality of service. If you have a comment or
suggestion, please e-mail us at
info@burke-center.org
Rights Protection
The staff of the Burke Center is committed to providing services in
a manner which preserves dignity and basic human rights. Consumers,
families, representatives or advocates of a consumer, or concerned
citizens who have a complaint, comment or suggestion regarding the
health, safety, welfare, or legal and human rights of an individual
receiving services is urged to place a call,
use our online form, or submit concerns in
writing to one of the following:
Burke Center
Rights Protection Officer
4101 South Medford Drive
Lufkin, Texas 75901
Phone (936) 639-1131
Texas Health and Human Services
Toll Free Services Hotline
DADS: 800/458-9858
DSHS: 800/252-8154
Advocacy, Inc.
7457 Harwin Drive, Suite 100
Houston, Texas 77036
Toll Free Hotline 1-800-880-0821
Nacogdoches Satellite Call (936) 560-1455
Continuous Public Involvement
Burke Center is accredited by the Joint Commission on Accreditation
of Healthcare Organizations (JCAHO).
Joint Commission standards deal with organizational quality of care
issues and the safety of the environment in which care is provided.
If you have any concerns about the care provided or safety at Burke
Center, you are encouraged to discuss this with the program manager.
You may also discuss your concerns with the Burke Center Rights
Protection Officer. If your concerns cannot be resolved at these
levels, you are encouraged to contact JCAHO. Please note that JCAHO
will only take complaints in writing.
Burke Center Rights Protection Officer: 936/639-1131
JCAHO: Division of Accreditation Operations
JCAHO Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or Faxed to 630-792-5636
or E-mailed to
complaint@jcaho.org
This notice is posted in accordance with the Joint Commission's
requirements.
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